Customer Connections

When connecting new customers, the general policy on New Connections are to be adhered before an installation can be connected.

When connecting new customers, the general policy on New Connections are to be adhered before an installation can be connected.

Application

If a person wishes to have a connection made, we require that the person must first apply to PNG Power Ltd in person, by telephone or in writing to sell electricity to that person or to have a connection made to our distribution network and, when requested that person must:

• provide acceptable identification and credit history information;
• pay any applicable fees and charges;
• provide contact details for billing purposes;
• provide contact details for the owner (or the agent of the owner) of the premises if the application is for a rental property;
• satisfy PNG Power Ltd that there is safe and convenient access to any meter that is to be used to measure the supply of electricity to that person;
• in the case of a connection, satisfy that there is safe and convenient access to the electrical installation in order to connect it to PNG Power Ltd electricity distribution network;
• the electrical installation is in a safe condition and is ready to receive the required amount of electricity to be supplied to that person;
• provide estimated electrical load information for the proposed use of electricity;
• provide a security deposit; and
• pay all and any outstanding debt owed by the person relating to the previous supply or sale of electricity to the person (other than a debt the subject of a bona fide dispute, or for which repayment arrangements have been made).

Minimum verification and identification requirements

A minimum of two identifications for verification of the consumer is required i.e. Drivers Licences, Employer ID, Land rates notices, contract of Sale of house and land and or birth certificate.

IPA registration Certificates for companies

Companies are to provide IPA registration certificates and providing a listing of all directors.

Multiple names (company partners, husband/wife, shared accommodation)

On application consumers are to supply details of spouse for domestic installation. Companies on application are to provide, names and addresses of directors, registration certificates.

Payment of BOND,

Connection Fees, Line and Service Fees The payment of the relevant bond and other charges as stipulated (i.e. domestic or general supply) must be paid prior to connecting of new connection. The other charges are connection fees and Line and Service Fees.

For any queries E-mail: easipay@pngpower.com.pg