Review Bills
Review of a bill Where requested by a customer, PNG Power Ltd will conduct a review of that customer's bill. The customer must be informed of the outcome of that review as soon as reasonably possible, but, in any event, within 30 days.
Where PNG Power Ltd is reviewing a bill, it may require the customer to pay: a. the greater of: that portion of the bill under review that the customer and it agree is not in dispute; or an amount equal to the average amount of the customer's bills in the previous 12 months (excluding the bill in dispute); and b. any future bills that are properly due. Where, after conducting a review of the bill, PNG Power Ltd is satisfied that it is: a. correct, the customer will be required to pay the amount of that bill which is still outstanding; or b. incorrect, PNG Power Ltd: must correct the customer's bill; must refund any fee paid in advance for meter checks and require the customer to pay the amount of that bill which is still outstanding.