PNG Power Ltd would like to advise its Easipay Customers in Tari, Kokopo, Rabaul, Bialla and Wewak that there is an ongoing issue with delivery of Easipay Tokens through the Digicel Short Messaging Service (SMS).
This is affecting customers who purchase Easipay using their Digicel Credits whereby Easipay purchase transaction is undertaken but the delivery of Easipay token through SMS platform does not happen.
PPL notes that this issue has been ongoing for a month and would like to make it clear that it is not an issue with its Easipay system, but is an issue which the mobile network company has to resolve at its end. PPL has tasked Digicel to rectify the issue for the benefit of the paying Easipay customers as soon as possible.
Easipay Customers who do not receive their tokens via SMS after a successful transaction on the Digicel Network are asked to contact the PPL National Call Centre to retrieve a copy of your token. You can call 7090 8000 or 7500 8000 and firstname.lastname@example.org.
You can also call the Digicel Customer Service Centre to retrieve your SMS with the token.
Customers are also encouraged to purchase Easipay at the Vending Sites, through BSP Mobile Banking and through the BMobile network to avoid this inconvenience.
PPL will advise of any changes to this issue when it is resolved for customers in the affected areas.
Douglas Mageo, Acting Chief Executive Officer