Meter Checks

1. Where the customer requests that, a meter reading be checked or a meter be tested, PNG Power Ltd must, as the case may be:
   • check the meter reading; or
   • test the meter.

   The customer must pay in advance to the charge for checking the meter reading or for testing the meter.

2. Costs of test

   If, as a result of a test requested by a customer, the meter:

   • shows an error of plus or minus 2% or more in the amount of electricity recorded, PNG Power Ltd will bear the cost of the test; or
   • shows no error or an error of less than plus or minus 2% in the amount of electricity recorded, the customer who requested the test will pay the cost of the test.
3. Results of test PNG Power Ltd will provide the customer with the results of the test.
4. Repair or replacement of meter

   If a test conducted, shows an error in a meter of plus or minus 2% or more in the amount of electricity recorded, PNG Power Ltd will:

   • repair, or procure the repair, of the meter so that the error is rectified; or
   • replace the meter by installing a new meter, within 5 business days.