Reconnection & Disconnection

In order to arrange electricity disconnection to your premises, contact your nearest PNG Power Customer Care Representative in person or by phone from Monday – Friday between 8.00am and 5.00pm (Contact List).

Electrical Contract Licence

  • Informatiion on Electrical Contract Licence can be view or downloaded here < Click to View >

To apply for Disconnection

  1. Please download and fill out the Application for Electricity Disconnection. Please read through the Disconnection Policy for clarification.
  2. Submit your Application for Electricity Disconnection to a Customer Care Representative at your nearest PNG Power Office.
  3. PNG Power Customer Care Representatives will advise you when they will carry out electricity disconnection work at your premises. This usually happens after 3 working days after your application has been submitted.

Disconnection Policies

PNG Power Ltd must not disconnect or arrange for the disconnection of a customer’s premises.

  • for non-payment of a bill where the amount outstanding is less than an amount approved by the Regulator and the customer has agreed to pay that amount;
  • where the customer has advised PNG Power Ltd that a person ordinarily residing at the premises is dependent on designated life support equipment;
  • after 3.00pm on a business day; or
  • on a Friday, on a weekend, on a public holiday or on the day before a public holiday, except in the case of a planned interruption.

Cessation of Supply Policy

A customer must give PNG Power Ltd at least 3 business days’ notice of that customer’s intention to cease taking any supply of electricity, or to cease purchasing any electricity, in respect of a supply point.

PNG Power Ltd will:

  • arrange for the reading of any credit meter on the notified date of cessation (or as soon as possible after that date if the customer has not provided access to that credit meter on that date); and
  • prepare and send to the customer at the forwarding address provided by the customer in the notice a final bill.

If a customer fails to give:

  • PNG Power Ltd the notice; or
  • the required access to any meter, PNG Power Ltd will charge the customer for any electricity used at the customer’s supply point until the credit meter is read an or PNG Power Ltd becoming aware that the customer has ceased to take any supply of electricity, or has ceased to purchase any electricity.

Disconnecting for Health, Safety and Other Reasons

PNG Power Ltd may disconnect or interrupt or cause to be disconnected or interrupted the supply of electricity to a customer’s supply point for reasons of health or safety.

PNG Power Ltd, other than in the case of an emergency, or where there is a need to reduce the risk of fire, or where relevant legislation, regulations or codes require it, will not disconnect a customer’s premises for a health or safety reason unless:

  • given the customer written notice of the reason;
  • allowed the customer 5 business days to remove the reason (the 5 business days shall be counted from the date of receipt of the notice); and
  • at the expiration of those 5 business days given the customer, by way of a written disconnection warning, another 5 business days’ notice of its intention to disconnect the supply point (the 5 business days shall be counted from the date of receipt of the notice).

ILLEGAL CONNECTIONS

Illegal connection is a serious issue with electricity and water supply in Papua New Guinea. PNG Power has lost millions of kina through illegal connection to electricity by residents in all centres of the country.

It is the responsibility now of every citizen of this country to be honest and look after the properties of the company and take ownership of it.

If you know or have seen anyone carrying out illegal connection of electricity, please report them to the PNG Power Customer Care Hotline on landline 325 2631 / 325 3299 or mobile 7198 100 / 71981001.

It is an illegal connection if you see a person and/or an organisation;

  1. Allowing electricity supplied by or purchased from PNG Power Ltd to be used other than at that person/organisations supply point or in accordance with an applicable customer sale and supply contract, this Code or the Wiring Rules;
  2. Uses at that person/organisation's supply point electricity supplied or purchased for use at another supply point;
  3. Sells electricity supplied to that person/organisation's supply point to any other person/organisation except in accordance with a license issued by the Regulator, or an exemption granted, under the Act;
  4. Tampers with, or permits tampering with, any meter that is used to measure the supply of electricity at that person/organisation's supply point or any associated equipment;
  5. Allows electricity supplied to that person/organisation's supply point to bypass any meter that is used to measure the supply of electricity at that person's supply point;
  6. Damages or interferes in any way with the PNG Power's equipment that is located at or near to that person/organisation's supply point (including any connector box and any associated conduits, cables, wires or connections) or with any connection point in respect of that person's supply point;
  7. Without PNG Power's consent, makes a connection from that person/organisation’s supply point to the PNG Power's electricity distribution network or increases the capacity of an existing connection point in respect of that person/organisation's supply point;
  8. Allows a person/organisation who is not lawfully permitted to do the work to perform any work on any electrical installation at that person/organisation's supply point;
  9. Uses, or causes to be used, electricity supplied to that person/organisation's supply point in a manner that:
    - interferes with PNG Power's electricity distribution network;
    - interferes with the supply or quality of supply of electricity to others; or
    - causes damage or interference to any third party;
  10. Gives PNG Power information about which tariffs and charges should apply to that person in relation to electricity supplied or sold in respect of that person/organisation's supply point;
  11. Allows electricity supplied to that person/organisation's supply point under a specific tariff to be used for a purpose other than as contemplated by that tariff;
  12. Changes that person/organisation's electricity supply requirements at that person/organisation's supply point without the relevant PNG Power consent where there may be a potential effect on the PNG Power's electricity distribution network or that person's connection; or
  13. Tampers with any prepayment meter that is used to measure and supply electricity at that person/organisation's supply point,

PNG Power may:

  1. Disconnect that person/organisation's supply point immediately.
  2. Recover from that person/organisation PNG Power reasonable costs incurred in rectifying that breach and its consequences; and
  3. Estimate the amount of electricity obtained by that person/organisation in breach of this clause 5 and bill that person/organisation for any relevant amount (together with interest on that amount at a rate which is approved by the Regulator).