BUSINESS MANAGER - LAE
Unique opportunities for talented, motivated and caring personnel to join the local company that is making a World of difference. We have ambitious goals to grow our business from less than one million customers today to around six (6) million over the next decade. We are also serious about significantly lowering the cost of electricity to make sure everyone can afford electricity. Our growth will underwrite the social and economic growth of our country. PNG Power is aligned to ensure we are focused in the right areas and are equipped to undertake rapid electrification and improve efficiency. PNG Power is an equal opportunity employer.
Primary Objectives:
Reporting to the Regional Manager Customer Service Momase, this position is responsible to manage and take overall responsibility of PPL’s Customer Services Lae in delivering its products and services to customers and to support management’s revenue associated business needs.
Minimum Qualifications:
This is a Management position expected to assume the overall responsibilities for managing PPL’s Lae Customer Service function. as such the position holder is expected to hold at least a graduate level qualification in Commerce, Business Studies, Management or Public Relations. A related technical qualification is also preferred.
Minimum Experience:
The position holder must be able to demonstrate a successful track record in a management position preferably in
an energy or power sector. Specifically, the position holder should have sufficient experience to be able to demonstrate success in the following areas:
- Managing and coordinating a high volume of customer service function
- Coordinating functions in multiple geographical locations
- Addressing customer complaints in a professional manner
- Working as part of a Customer Services delivery and/or Retail Sales team
- Addressing and enhancing inadequate service standards through new methods of working or process and procedures improvements.
Critical Skill & attributes Requirements
- Strong leadership , people and team management skills
- Process and business improvement
- Communication (both verbal & written)
- Commercially driven and financially astute
- Planning and follow through
- Reporting and presentation skills
- Problem solving skills
- Strategic thinker
- Collaborative, Engaging /Investigative
- Decisive and respectable
An attractive remuneration package is on offer and salary will be commensurate with experience and qualification by this role. To apply, submit your Expression of Interest (EOI) indicating the position vacancy with current resume to the following;
EMAIL : recruitment@pngpower.com.pg, clearly indicating the Subject as VACANCY-MAY 2025
HAND DELIVERED / PAPER BASED APPLICATION WILL NOT BE ACCEPTED
ORIGINAL CERTIFICATES (QUALIFICATION) IS REQUIRED AT THE TIME OF INTERVIEW. DUE TO OVERWHELMING RESPONSE TO OUR JOB VACANCY ADVERTISEMENTS, ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED.
PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL IF YOU ARE NOT CONTACTED WITHIN 4 WEEKS AFTER THE CLOSE DATE.