Illegal connection is a serious issue with electricity and water supply in Papua New Guinea. PNG Power Ltd has lost millions of kina through illegal connection to electricity by residents in all centres of the country.

It is the responsibility now of every citizen of this country to be honest and look after the properties of the company and take ownership of it.

If you know or have seen anyone carrying out illegal connection of electricity, please report them to the PNG Power National Call Centre Toll Free Number: 116.

You can also email callcentre@pngpower.com.pg.

It is an illegal connection if you see a person and/or an organisation;

1. Allowing electricity supplied by or purchased from PNG Power Ltd to be used other than at that person/organisations supply point or in accordance with an applicable customer sale and supply contract, this Code or the Wiring Rules;
2. Uses at that person/organisation's supply point electricity supplied or purchased for use at another supply point;
3. Sells electricity supplied to that person/organisation's supply point to any other person/organisation except in accordance with a license issued by the Regulator, or an exemption granted, under the Act;
4. Tampers with, or permits tampering with, any meter that is used to measure the supply of electricity at that person/organisation's supply point or any associated equipment;
5. Allows electricity supplied to that person/organisation's supply point to bypass any meter that is used to measure the supply of electricity at that person's supply point;
6. Damages or interferes in any way with the PNG Power Ltd's equipment that is located at or near to that person/organisation's supply point (including any connector box and any associated conduits, cables, wires or connections) or with any connection point in respect of that person's supply point;
7. Without PNG Power Ltd's consent, makes a connection from that person/organisation’s supply point to the PNG Power's electricity distribution network or increases the capacity of an existing connection point in respect of that person/organisation's supply point;
8. Allows a person/organisation who is not lawfully permitted to do the work to perform any work on any electrical installation at that person/organisation's supply point;
9. Uses, or causes to be used, electricity supplied to that person/organisation's supply point in a manner that:
   - interferes with PNG Power Ltd's electricity distribution network;
   - interferes with the supply or quality of supply of electricity to others; or
   - causes damage or interference to any third party;
10. Gives PNG Power Ltd information about which tariffs and charges should apply to that person in relation to electricity supplied or sold in respect of that person/organisation's supply point;
11. Allows electricity supplied to that person/organisation's supply point under a specific tariff to be used for a purpose other than as contemplated by that tariff;
12. Changes that person/organisation's electricity supply requirements at that person/organisation's supply point without the relevant PNG Power Ltd consent where there may be a potential effect on the PNG Power's electricity distribution network or that person's connection; or
13. Tampers with any prepayment meter that is used to measure and supply electricity at that person/organisation's supply point,

PNG Power Ltd may

1. Disconnect that person/organisation's supply point immediately.
2. Recover from that person/organisation PNG Power Ltd reasonable costs incurred in rectifying that breach and its consequences; and
3. Estimate the amount of electricity obtained by that person/organisation in breach of this clause 5 and bill that person/organisation for any relevant amount (together with interest on that amount at a rate which is approved by the Regulator).