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Customers with Easipay Meter Issues asked to Report to PNG Power Offices


All valued Electricity Consumers and the general public are advised that PNG Power has begun blocking off Easipay Meters which are detected on our Easipay system to be not in operation.

This includes meters which are installed to active customers but may not be buying power and are deemed as illegal connections.

This also includes meters which have been connected without verification by PNG Power.

Customers who experience issues with their Easipay Meters are therefore asked to report in person to your nearest PNG Power office and see our Customer Service team to further assist so that your Easipay Meters can be activated again.

We are conducting this exercise as a date cleansing exercise to ensure that customer details and meter information are current and accurate in the system.

At the same time, we want to eliminate all forms of illegal connections or stealing of power nationwide.

According to the Electricity Industry Act 2000 and the Criminal Code Act, Illegal Connection or Diversion of energy by Consumers in order to use free power is a CRIME and you can be crimi­nally prosecuted in a Court of Law. A Penalty not exceeding three (3) years will be served if you are proven guilty in a Court of Law.

PNG Power loses millions of Kina through illegal connections by customers. Therefore, PNG Power will be carrying out this exercise nationwide.

For those in Port Moresby, you can call in at the Customer Service Centre at the PNG Power National Office in Hohola and for those in other provinces, you can call into the customer service counters at the nearest PNG Power office for assistance and to correct your Easipay Meter connections.


Obed Batia

Acting Chief Executive Officer

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